Matrix Hormones Privacy Policy

Last Updated: April 2024


Matrix Hormones values the privacy of our clients and is committed to protecting your personal and health-related information in compliance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA). This privacy policy outlines our practices concerning the collection, use, and safeguarding of your information.

Information We Collect

We may collect the following types of information:

Personal Identification Information (PII) such as name, address, email, and phone number.

Protected Health Information (PHI) including medical history, treatment plans, and health outcomes.

Billing and payment information.

Information related to your use of our website and services.

How We Use Your Information

Your information is used to:

  • Provide, operate, and maintain our services.
  • Improve, personalize, and expand our services.
  • Understand and analyze how you use our services.
  • Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
  • Process your transactions and maintain your account.
  • Send you text messages and emails, subject to your express consent.

SMS Communication Consent

To engage in SMS messaging with you, we obtain your explicit consent through:

  • A dedicated opt-in mechanism on our website and intake forms, clearly separate from other communications.
  • An affirmative action on your part, such as checking a specific box to indicate consent to receive SMS messages.
  • Digital logging of your consent with time stamps, maintained securely in compliance with legal standards.
  • Opting Out and Withdrawing Consent
  • You may opt out of SMS messages at any time by following the instructions in each message.
  • Upon receiving an opt-out request, we will promptly remove your number from the SMS communication list.

Sharing Your Information

We do not sell OR share your personal information, phone number, or SMS opt-in consent to third parties, which includes for use in marketing campaigns.

We may disclose your information in the following circumstances:

  • When required by law, to respond to valid legal requests, or to prevent fraud, abuse, or any illegal activity.

Rest assured, we prioritize the security and privacy of your personal information. We adhere to industry best practices and comply with all applicable laws and regulations, including the 10DLC (10-Digit Long Code) guidelines set forth by mobile carriers for SMS messaging.

Data Security

We implement various security measures to maintain the safety of your personal information. This includes encryption, firewalls, and access controls. We also ensure that our service providers comply with similar standards of data security.

Your Choices and Rights

You have the right to:

  • Opt-out of non-essential communications.
  • Access and receive a copy of the personal data we hold about you.
  • Request correction of any incomplete or inaccurate data we hold about you.
  • Request deletion of your personal data under certain circumstances.
  • Withdraw consent at any time where we rely on consent to process your personal data.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18.

Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

Contact Us

If you have any questions or suggestions about our privacy policy, do not hesitate to contact us at:

Address: 4104 W. Linebaugh Ave, Tampa FL 33624

Phone: 813-696-6873

Email: [email protected]


By using our website and services, you hereby consent to our privacy policy and agree to its terms.